Refund Policy
Effective for all purchases from Nanotech Coatings Pty Ltd
At Nanotech Coatings, we stand behind the quality of our products. This policy outlines your rights and our obligations when it comes to refunds, returns, and replacements.
1. Australian Consumer Law Compliance
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
1. A refund or replacement for a major product failure
2. Compensation for any loss or damage that was reasonably foreseeable
3. A re-supply or refund if the failure is not major but still present
For more information, visit the ACCC website.
2. Change of Mind
We do not offer refunds or returns if you change your mind or make an incorrect purchase. Please choose carefully.
3. Damaged Items During Delivery
If your order arrives damaged:
1. Contact us as soon as possible
2. Return the item in its original condition and packaging
We'll arrange a repair, replacement, or refund if contacted within a reasonable time
4. Return Shipping Costs
If your product is eligible under Australian Consumer Law, we will cover return shipping costs.
If not eligible after inspection, you may be responsible for postage and handling fees.
5. When Refunds May Be Refused
We may refuse a return or refund if:
1. The product was misused
2. You were informed of defects before purchase
3. You asked for custom modifications against our advice
4. Other exceptions under Australian Consumer Law apply
6. How to Return a Product
To begin a return, contact our support team using the details below.
Please provide:
1. Proof of purchase (e.g., order number or receipt)
2. Government-issued ID if requested
All refunds will be made to the original payment method.
7. Response Time
We aim to process all valid refund or replacement claims within 7 business days of receiving your request.
8. Need Help?
If you have questions about this policy or need help with a product issue, please contact us using the link in the Customer Care section below:
COMPANY
CUSTOMER CARE
LEGAL
© Copyright 2025 NANOTECH COATINGS PTY LTD. All Rights Reserved.